Refund Policy

Our commitment for the founding release

Full refund to your original payment method if the founding release is cancelled or if the kit is not delivered by the promised date. You can also request a refund before delivery from your customer area.

When you get a full refund

• The founding release is cancelled (for example, the minimum number of preorders is not reached).
• The Kit is not delivered by the promised date of October 1, 2026.
• You ask for a refund before the Kit is delivered, from your customer area or by email.

How refunds work

Refunds are sent to the original payment method through our payment provider. We initiate refunds within 14 days of the triggering event. Once initiated, your bank usually shows the credit within 5 to 10 business days; we cannot speed up that part. You receive one email when the refund is initiated and one when the payment provider confirms it.

After delivery

Once the Kit is published in your customer area, the content is available for download. Refund requests after delivery are reviewed case by case and honored where required by law, for example when the content is materially different from what was described.

Access after a refund

When an order is refunded or a payment is disputed, access to the Kit for that order is closed.

Statutory rights

This policy does not limit any rights you have under applicable consumer protection law.

Contact

support@rapidemployee.com